Are all sales final?

Yes. Due to hygiene and the nature of our products, all sales are final.
Returns are only considered for quality issues.

What qualifies as a return?

Only items that are defective or not up to our quality standards may be eligible.

How do I report a defect?

Email info@lewaluxhair.com within 48 hours of delivery. Refer to our exchange and returns policy page for further information. 

Can I return a wig I tried on or installed?

No.

Wigs/extensions must be:
• Unworn
• Uncut
• Uncolored
• Unwashed
• Unaltered
• In original packaging

Is there a restocking fee?

Approved returns may include a 15% restocking fee, unless the issue is our fault.

Do you cover return shipping?

Customers are responsible for return shipping unless the issue is due to our error.

Can I cancel my order?

Orders cannot be canceled or changed after submission.

What about refused packages?

Refusing delivery does not count as a return.
Restocking fees will apply, and shipping is non-refundable.

Do orders ship immediately?

Bundles and lace closures ship 1-2 business days after order I submitted

Custom or Pre-orders - ship with in slotted time given under the products anywhere from 10-28 business days.

What if my order is delayed?

If the shipment is delayed more than 30 business days after estimated delivery date , you may request a full refund.

Do international orders include customs fees?

No. Customers are responsible for any import duties or taxes.

Do I need to sign for my package?

Orders over $500 require a signature.

How do I maintain raw hair?

Use sulfate-free shampoo and conditioner. Wash hair every 10-14 days depending on wear usage. Follow @LewaLuxhair on Instagram for more tips

Does lace come cut?

No lace doesn’t come cut unless you indelicate to cut the lace in the notes.